How do I track my order? +
Once your order ships, you'll get a confirmation email and SMS with tracking details. You can also check order status from your account.
What is your return policy? +
Since every item is made to order by a small seller, returns are handled case by case. Reach out within 48 hours of delivery if something's wrong and we'll sort it out.
How do I become a seller on Graam Factory? +
Sellers are onboarded through AGE India, which verifies every maker before they list. Get in touch through the form above and we'll guide you through it.
What payment methods do you accept? +
UPI, cards, netbanking and cash on delivery — pick whichever works best for you at checkout.
How long does delivery take? +
Most orders arrive in 5–7 business days, though this can vary a little depending on where your seller is based.
How do I contact a seller directly? +
You can message a seller from their product page once you've placed an order. For anything urgent, our support team is happy to help too.
